Most would accept it is a measure of how much “output” a worker produces and he in lies the challenge. For the blue-collar roles, it is measured in physical items produced, in the service industry productivity is measured in; increased sales, higher profits per customer and managing more clients. Therefore, for the services sector, it is about comparing each worker against the average.
What do you think will increase productivity?
For manufacturing, the best example is Henry Ford who looked at every task required to make a model T and built a production line were each worker did one thing very efficiently. We can’t directly apply this to the services sector, but we could look at the tasks and see if we can make them more efficient or remove them altogether.
How would you order the task below for dealing with customers or clients with the one that consumes the most time or takes the longest to complete or inconvenience to the customer at the top?
Why not complete our survey and compare your organisation to others with respect to productivity
A modest investment in further analysis and possibly also supporting technology could both minimise the potential for fraud and improve the customer user experience. These blog posts and related pages explain how to achieve this and the options available:
Alternatively, if you are ready, contact us to discuss further. Working with you to answer your most pressing digital improvement questions and running through a simple return on investment matrix will enable us to see if you positioned to take advantage of these technologies and if there is a financial case for investment.
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