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Balancing Fraud Management with Customer Experience in High-Value, Complex Service Workflows 

 14th Dec 2019


Balancing Fraud Management with Customer Experience in High-Value and Complex Service Workflows is difficult. Numerous project failures, over-runs and fraud incidents at testament to that. Let alone those not brave enough to try, whose business operations are leaking custom away to more agile providers.


As Digital Transformation specialists, Icon UK was invited to respond to a series of challenging questions on behalf of The Telegraph Group's readers concerning how to balance conflicting requirements to simultaneously grow online business and protect it. 


The result is a series of short videos that explain the issues and what can be done. This will be useful not just for those with a Fraud Control, Risk Management or Compliance mandates, but to any Head of Business, CFO or CEO with an interest to understand  why this matters, core technologies available, change project considerations and the importance of measuring progress.


Busineses that get this right significantly outperform their peers. 


BR-Telegraph Masterclass with logosBoost better New Business whilst Stopping Fraudsters 


This MasterClass series is in parallel being published in The Daily Telegraph, The Sunday Telegraph, City AM, etc. over the coming weeks in main publications and special editions. You can exclusively get direct and instant access to the content here.   





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