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Customer-Centric Communications

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Services - Overview

Icon's solutions and services can be used with any type of workflow so have very wide applicability. In all cases we are here to help you optimise how you communicate with your customers, digitalise your processes or automate transactions with any 3rd party. We use business understanding first, before technical options, to secure the best outcomes.

We do this with skilled Information Management and IT practitioners, familiar with most common business processes and regulatory requirements. Our Consultants will seek to quickly understand specific challenges of your environment, culture and customer interactions. 

Using our advanced analytics, the team will work with you to optimise the business case and ROI. We pinpoint exact sources of efficiency and effectiveness. We will suggest a range of options, which through dialogue then leads to the best bespoke techncial configuration for each client.

While our systems can be implemented with minimal support, many customers choose a broader range of our services to ensure they are making the most of their data and our technologies.  These can help you with initial deployment planning, change management and business case optimisation with aligned implementation.

Following successful pilots and commencing live operations with the new processes, we can continue to handhold with a range of maintenance and support services. Depending on requirements, this can range from break-fix resolutions and annual health checks to extended staffing or even managing fully. 

Consulting & Business Analytics Implementation Services Support & Maintenance

Consulting and Analytics

Implementation Services

Maintenance and Support


Example: Improved Customer Communication
When we work to unlock step-change savings in operations and customer engagement, our interactions with your team can touch many inter-related areas of the business.

After workshops to understand business needs, we help build a business case, map out enhanced processes and jointly plan system deployment. In this case, providing a solution may have a scope which:

Improvements in productivity and customer experience can then be measured against the benchmark. A phased approach to benefits realisation will give certainty of investment comparisons - and, of course, a more profitable business.

Product and Company News

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arrow Lifecycle Interaction Platform - Crisis Response (LIP-CRS)
arrow Balancing Fraud Management with Customer Experience in High-Value, Complex Service Workflows 


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