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Transforming 

Customer-Centric Communications

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Services - Overview

Icon's solutions and services can be used with any type of workflow. We are here to help you optimise how you interact with your customers, digitalise processes and/or automate transactions.

We build business understanding first, before technical options, to secure the best outcomes.

Using skilled Information Management and IT practitioners, familiar with most common business processes and regulatory requirements, our team will seek to quickly understand specific challenges of your environment, culture and customer interactions. 

With advanced analytics, we can rapidly work with you to optimise the business case. We pinpoint exact sources of efficiency and effectiveness - and qualtify the ROI.

We will then suggest a range of options, which through dialogue then leads to the best bespoke techncial configuration for each client.

While our systems can be implemented with minimal support, many customers choose a broader range of our services to ensure they are making the most of their change opportunity, data assets and our technologies.  Such services can help you with initial deployment planning, change management and implementation aligned to business case optimisation.

Following successful pilots and commencing live operations with the new processes, we can continue to handhold with a range of routine maintenance and support services. Depending on requirements, this can range from break-fix resolutions and annual health checks to extended staffing or even managing fully. 

 

Consulting & Business Analytics Implementation Services Support & Maintenance

Consulting and Analytics

Implementation Services

Maintenance and Support

 

Unsure where to start? Find out where all your current data resides and exactly how it's used by each user, wherever it's stored: Check out our Data Governance Assessment process 

Product and Company News

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arrow Ambienta acquires 70% stake in Namirial
arrow COVID-19 Response: Helping remote workers to get documents signed
arrow Lifecycle Interaction Platform - Crisis Response (LIP-CRS)
arrow Balancing Fraud Management with Customer Experience in High-Value, Complex Service Workflows 
More...

 

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