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Transforming 

Customer-Centric Communications

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Services - Overview

Icon's solutions and services have very wide applicability. In all cases we are here to help you optimise how you communicate with your customers, or indeed any 3rd party. Crucially, we also understand the importance of business understanding in getting the right outcome.

We do this by having skilled industry practitioners, who can speak your language, are familiar with your business processes, regulatory requirements and understand your culture. They appreciate the diversity of sector requirements and have the tools and know-how to make projects happen.

Using our advanced analytics and experienced consultants, we work with you to optimise the ROI business case. Our consultants are experienced at pinpointing sources of efficiency and effectiveness. We will suggest a range of options leading through dialogue to the best bespoke configuration for each client.

While you may wish to implement our systems with minimal support, many of our customers choose a broader range of our services to ensure they are making the most of their data and our technologies.  They can help you with initial improvement identification, business case development and implementation.

We have further broken-down these services into:

Consulting & Business Analytics Implementation Services Support & Maintenance

Consulting and Analytics

Implementation Services

Maintenance and Support

We work with you to unlock step-change savings in operations AND provide the communications your customers deserve.

Working closely with you to understand your business needs, we help build a business case, map out enhanced processes and jointly plan system deployment. We go on to provide a solution which:

Industry and Business News

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Product and Company News

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