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Customer-Centric Communications

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Consulting and Business Analytics

Consulting & Business Analytics - pinpoint the ROI

87% of companies do not know fully the costs of communications management and improving customer experience, not least because it often straddles so many departments and responsibilities. Many more haven't paused to calculate their cost of compliance and current risk exposures.

Existing financial data is rarely structured to support reporting via regular management dashboards. Using our advanced analytics and experienced consultants, we work with you to pinpoint the sources of efficiency and effectiveness, quantify these and optimise the ROI business case.

Icon's experienced consultants can guide you through the evaluation of different scoping options using our knowledge of the key benchmarks and the metrics you need to understand and manage. This information then forms the basis of a well-grounded business case with an identified and realisable Return on Investment. 

Using their sector-knowledge and a structured methodology, a multi-disciplinary team will work in partnership mode with you to translate the opportunity into a detailed plan. This business-driven, results-oriented activity is geared to provide the necessary certainty around delivery of benefits. If requested, we will work with you to establish the best governance structure.

You may take as many or as few of our services as you wish. There is a broad span of modules and services to choose from with many different types of deliverables. Our sole objective is to maximise the value you can realise by working with us. In doing so, you will be joining some of the most forward-thinking, dynamic businesses in the UK and Europe.

 

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Learn more about our data and content governance services

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