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Transforming 

Customer-Centric Communications

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Consulting and Business Analytics

Consulting & Business Analytics - pinpoint the ROI

87% of companies do not know fully the costs of communications management, not least because it often straddles so many departments and responsibilities. And partially, because existing financial data is not structured to support reporting via regular management dashboards. Using our advanced analytics and experienced consultants, we work with you to pinpoint the sources of efficiency and effectiveness, quantify these and optimise the ROI business case.

Icon's experienced consultants can guide you through the evaluation of different scoping options using our knowledge of the key benchmarks and the metrics you need to understand and manage. This information forms the basis of a well-grounded business case with realisable Return on Investment.  Using their sector-knowledge and a structured methodology, a multi-disciplinary team will work in partnership mode with you to translate the opportunity into a detailed plan. We see this as a business-driven, results-oriented activity geared to provide the necessary certainty around delivery of benefits. We will work with you to establish the best governance structure.

You may take as many or as few of our services as you wish. There is a broad span of modules and services to choose from with many output options, so there is a wide opportunity spectrum. Our sole objective is to maximise the value you can realise by working with us. In doing so, you will be joining some of the most forward-thinking, dynamic businesses in Europe.

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