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Customer-Centric Communications

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Digitally Mature Companies Grow Faster than their Peers

Digitally Mature means being Agile, Efficient and Effective, with continuous Improvement. For office work, this means conducting business anytime-anywhere, with minimal manual tasks and zero paper or in-person meetings required. Customers gain speed, convenience and trust.

Automate Employee and Customer workflows via DTMBetter Outcomes mean:

….all the time caring for people and the planet: no travel, paper or wasted effort.

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Digitise - Automate - Optimise

L1 Fast-tracking-Main Stages v6

Icon provides UK organisations with mission-critical business process technologies
- remove over 70% of admin costs!         

Covid-Safe assurance, revenue growth and better compliance - is your organisation ready?
Use our Digital Maturity Assessment for next focus:   
DMM 5 Levels


Solve documentation, identity & consent barriers to great customer experience

We co-create transformative solutions combining best innovative technologies to enable disruptive business models.
Automated personalisation & identity services within omni-channel documentation & distribution processes.
Enterprise solutions for integrated text, data, image and video within seamless customer journeys.   
Consents, Contracts, Communications and Compliance reinvented.

Enhance document and identity-centric customer communications - improve costs, engagement & productivity

iconuk works with clients to unlock step-change cost reductions and business benefits from their Enterprise Document, Content and Information Infrastructure. Electronically capture and verify handwritten signatures, seamlessly process workflows, integrate content from live and archive sources, create personalised multi-lingual documents, and output on a multi-channel basis with ease. Cost-effective omni-channel engagement as recipients prefer.  

Our innovative document management solutions ­ which support mobile devices and new channels ­ improve operational efficiency, increase customer satisfaction, reduce risk and improve quality and compliance.

Enable digital transformation, 90% time reduction, dramatic effectiveness & NPS gains and 10X-16X Return on Investment cases with payback within months.  Key ways to secure payback: 

  • engage more personally with prospects and customers

  • replace paper documents and rationalise workflows

  • enhance content creation and leverage existing data better
  • consolidate systems, data silo's, print-streams and production

  • reduce fraud with assured identity technologies

  • enable business productivity, reduce IT dependencies.

Short on time? Short Video Summaries

Click to view:

 e-Signing Play VideoPaperless Signing - How to Capture a Handwritten Digital Signature: Remove the main cause of process delays and costs. No fax, print, mail, scan or store paper!


Clipboard video thumbnailPaperlite Clipboard - e-pen + Capture: Complete Handwritten Forms on Paper & Digitally, simultaneously! The stepping stone to ‘digital by default’, with no culture change.

Take the 60 second tour - Dopix video150x112Enterprise Documents Creation and Output Management: this animation answers 'Why invest in Customer Communications ("CCM") software?


SuiteBox video -150x112Advise remotely: Boost NPS & Compliance. Perpetual Digital Workspaces with web-video engagement, forms collaboration and consent capabilities. Record all said, seen, shared or signed.

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Relationship-led Documentation builds loyal customers 

Great Customer Experience and Productivity needs the right combination of technologies, probably Cloud-based (private, shared or on-prem hybrid) with single views of truth. These change people and process possibilities in any enterprise re-design, key for Digital Transformation. Each of our client’s unique solutions leverages expert consulting, proven best-of-breed software platforms and implementation experience - all driven by a Customer First philosophy. Envision and create the bigger picture. Improve NPS, AML, KYC, GDPR, ROI or any other "TLA" process metric.

Investing in better relationships drives loyalty, longevity and share of wallet.

We help overcome document-centric transaction friction (or barriers) so you can focus better on what your customers are really saying.

Customer Communications Management ("CCM"), Content ("CMS") integration, e-Signing, Identity processing, Automation software and more, support mission critical tasks of engaging customers, building relationships, acquiring consent and producing communications for every channel.


Solutions for all parts of document lifecycle workflows

Outcomes include:

  • Better processes, biometrically enabled, personalised, always-on
  • Speed up business with faster individualised process flows

  • Step change cost-efficiency and convenience

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Meeting Collaboration Workspace

SuiteBox video client engagement toolbox with automated complianceRead More >

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Customer Communications Management 

Create and distribute dynamic Omni-Channel Customer Communications

Read More >

   Live-ID & eSAW

 Live Identity Management & eSignAnyWhere

     Live-ID in-session video identity cature, verification and signing  

Read More >

   Control all steps in the signing process 2

  Biometric eSigning / SIGNificant & ClipBoard

    Paperless & Paperlite Signing for  documented consent workflows 

Read More >

CV-19 icon ACOVID-19: Free tools and services to support organisations of all sizes with digital remote working and crisis management, including eSigning, online meetings and process management automation. 

Start with what you have and add only what you need. Stop COVID-19 and enable your processes for the new future.
Read More

Working Remotely - Engage Better

These are only some of our extensive capabilities. Ask about others. 

Still on Legacy Systems

Change can be hard for many organisations, so we've assembled a powerful range of capabilities to help. IBM ASF EOS
Modernise high volume or complex document systems to omni-channel without the typical pains.  

One example is ASF, IBM's ex-flagship mainframe (z/OS) software for batch and online document creation & output. Icon uniquely has the only binary compatible software to replace ASF. That means no rewriting decades of tightly bound business logic, no extensive testing and no more expensive legacy. Explore our ASF solution.

For other types, including Pitney Bowes, Exstream, Isis Papyrus,  Thunderhead, Microsoft and more, contact us for a free Health Check.


Product and Company News

arrow Report highlights critical importance of Digital Signatures
arrow Ambienta acquires 70% stake in Namirial
arrow COVID-19 Response: Helping remote workers to get documents signed
arrow Lifecycle Interaction Platform - Crisis Response (LIP-CRS)
arrow Balancing Fraud Management with Customer Experience in High-Value, Complex Service Workflows 


Accreditation & Memberships include:
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