Digital Transformations to
Eliminate Your Process Frictions
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Digitally Mature means being Agile, Efficient and Effective, with continuous Improvement. For office work, this means conducting business anytime-anywhere, with minimal manual tasks and zero paper or in-person meetings required. Customers gain speed, convenience and trust.
Automate Employee and Customer workflows via "DTM", where better outcomes mean:
….all the time caring for people and the planet: no travel, paper or wasted efforts.
Digitise - Automate - Optimise
Icon provides UK organisations with mission-critical business process technologies
- for document, identity & signing workflows: remove over 70% of admin costs!
We co-create own-brand solutions for clients, combining best innovative technologies to enable disruptive business models.
Automated Identity Services populate personalised documentation within omni-channel engagement processes.
Enterprise solutions for integrated text, data, image and video within seamless customer journeys.
Consents, Contracts, Communications and Compliance reinvented for any process.
How will you envision yours?
Select the ideal combination of integrated modular functionality for your process
Great Customer Experience and Productivity needs the right combination of technologies, typically Cloud-based (private, shared, on-prem hybrid) with single views of truth. These Digital Transformation enablers allow new people and process possibilities in any workflow. Each of our Customer First client-unique solutions handholds you with expert consulting, best-of-breed software platforms and implementation experience.
Investing in better relationships drives loyalty, longevity and share of wallet.
We help overcome document-centric transaction friction so you can engage customers and partners better.
Improve NPS, AML, KYC, GDPR, ROI or any other "TLA" process metric. Envision and create the bigger picture.
Digital Maturity Model
Revenue growth, information assurance and better compliance - is your organisation ready?
Return on Investment (ROI) Model
Workflow productivity needs investment, but what's the payback?
Enhance document and identity-centric customer communications - improve costs, engagement & productivity
iconuk works with clients to unlock step-change cost reductions and business benefits from their Enterprise Document, Content and Information Infrastructure. Seamlessly process workflows: integrate content from live and archive sources, create personalised multi-lingual documents, capture & verify identity, manage digital consents & signing, and connect users to their data.
Cost-effective omni-channel engagement that clients & partners prefer. Our innovative anytime-anywhere solutions across all channels improve operational efficiency, increase customer satisfaction, reduce risk and improve quality and compliance.
Enable digital transformation, 90% time reduction, dramatic effectiveness & NPS gains gives 10X-16X Return on Investment cases with payback within months. Key ways to secure payback:
engage more personally with prospects and customers
replace paper documents and rationalise workflows
consolidate systems, data silo's, workstreams and production
reduce fraud with assured identity technologies
Short on time? Short Video Summaries
Click to view:
Paperless Signing - How to Capture a Handwritten Digital Signature: Remove the main cause of process delays and costs. No fax, print, mail, scan or store paper!
Paperlite Clipboard - e-pen + Capture: Complete Handwritten Forms on Paper & Digitally, simultaneously! The stepping stone to ‘digital by default’, with no culture change.
Enterprise Documents Creation and Output Management: this animation answers 'Why invest in Customer Communications ("CCM") software?
Advise remotely: Boost NPS & Compliance. Perpetual Digital Workspaces with web-video engagement, forms collaboration and consent capabilities. Record all said, seen, shared or signed.
Speed up business with faster individualised process flows
Step change cost-efficiency and convenience
Live-ID in-session video identity capture, verification and signing
Information protection, threat prevention, compliance and collaboration - can you gain fast visibility and control across your whole enterprise information content wherever it resides?
Discover the only all-in-one solution for all - and our Content Health Check services
Accreditation & Memberships include:
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