Digital Transformations to

Eliminate Your Process Frictions

Engage
Compose
Communicate

Build relationships by consistently delivering and managing the best communications experience to your customers, partners and employees with icon^uk
Greener
Simpler
Smarter

Greater control to reduce complexity and
paper use, produce content efficiently
and enable client self-service
Shrink Costs,
Transform Efficiency
and Accelerate Speed

Drive revenues, profitability, productivity and
time-to-market through transformed document
creation for multi-channel output and distribution
Reduce Risks
Improve Compliance
Contain Costs

Contain customer communications costs with flexible delivery mechanisms, enabled self-service and greater control of process-based risks

Which sector are you in?

Banking

Investment Management

Insurance

Telecoms & Utilities

Commercial Services

Healthcare

Public Sector

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Digitally Mature Companies Grow Faster than their Peers

Digitally Mature means being Agile, Efficient and Effective, with continuous Improvement. For office work, this means conducting business anytime-anywhere, with minimal manual tasks and zero paper or in-person meetings required. Customers gain speed, convenience and trust.

Automate Employee and Customer workflows via "DTM", where better outcomes mean:

Grow revenues online whilst reducing fraud
Organise processes to maximise human value and eliminate repetitive work
Communicate individually over every channel
Go from Stranger to Customer in one meeting with full ID validated onboarding

….all the time caring for people and the planet: no travel, paper or wasted efforts.

Digitise - Automate - Optimise

L1 Fast-tracking-Main Stages v6

Icon provides UK organisations with mission-critical business process technologies
- remove over 70% of admin costs!

Information Governance
Information protection, threat prevention, compliance and collaboration - can you gain fast visibility and control across your whole enterprise information content wherever it resides?

Discover the only all-in-one solution for all - and our Content Health Check services Read More

Discover first steps to improve your business process...

Digital Maturity Model

Revenue growth, Covid-Safe assurance and better compliance - is your organisation ready?
Our workflow Digital Maturity Assessment helps avoid project over-reach; Test your next steps feasibility or digital transformation scope...

Digital Maturity Assessment

Assess Your Maturity

Return on Investment (ROI) Model

Workflow productivity needs investment, but what's the payback?
Estimate savings on print-scan costs, meetings, and repetitive administrative tasks. Discover your potential project ROI...

Example DT ROI Results Chart

Assess Your R.O.I.

Solve documentation, identity & consent barriers to great customer experience

We co-create own-brand solutions for clients, combining best innovative technologies to enable disruptive business models.
Automated personalisation & identity services within omni-channel documentation & distribution processes.
Enterprise solutions for integrated text, data, image and video within seamless customer journeys.
Consents, Contracts, Communications and Compliance reinvented for any process.

Enhance document and identity-centric customer communications - improve costs, engagement & productivity

icon^uk works with clients to unlock step-change cost reductions and business benefits from their Enterprise Document, Content and Information Infrastructure. Seamlessly process workflows: integrate content from live and archive sources, create personalised multi-lingual documents and distribute multi-channel before capturing identity consents digitally. Cost-effective omni-channel engagement that users prefer.

Our innovative anytime-anywhere solutions for mobile and new channels improve operational efficiency, increase customer satisfaction, reduce risk and improve quality and compliance.

Enable digital transformation, 90% time reduction, dramatic effectiveness & NPS gains gives 10X-16X Return on Investment cases with payback within months. Key ways to secure payback:

engage more personally with prospects and customers
replace paper documents and rationalise workflows
enhance content creation and leverage existing data better
consolidate systems, data silo's, workstreams and production
reduce fraud with assured identity technologies
enable business productivity, reduce IT dependencies.

Short on time? Short Video Summaries

Click to view:

Paperless Signing - How to Capture a Handwritten Digital Signature: Remove the main cause of process delays and costs. No fax, print, mail, scan or store paper!

Paperlite Clipboard - e-pen + Capture: Complete Handwritten Forms on Paper & Digitally, simultaneously! The stepping stone to ‘digital by default’, with no culture change.

Enterprise Documents Creation and Output Management: this animation answers 'Why invest in Customer Communications ("CCM") software?

Advise remotely: Boost NPS & Compliance. Perpetual Digital Workspaces with web-video engagement, forms collaboration and consent capabilities. Record all said, seen, shared or signed.

Relationship-led Documentation builds loyal customers

Great Customer Experience and Productivity needs the right combination of technologies, typically Cloud-based (private, shared or on-prem hybrid) with single views of truth. These Digital Transformation keys enable new people and process possibilities in any workflow. Each of our Customer First client-unique solutions leverages expert consulting, best-of-breed software platforms and implementation experience.

Investing in better relationships drives loyalty, longevity and share of wallet.

We help overcome document-centric transaction friction so you can engage customers and partners better. Improve NPS, AML, KYC, GDPR, ROI or any other "TLA" process metric. Envision and create the bigger picture.

Solutions for Workflow Automation, Customer Communications Management ("CCM"), Content ("CMS") integration, e-Signing, Identity processing and more, support engaging customers, building relationships, acquiring consent and producing communications for every channel.