Digitally Mature means being Agile, Efficient and Effective, with continuous Improvement. For office work, this means conducting business anytime-anywhere, with minimal manual tasks and zero paper or in-person meetings required. Customers gain speed, convenience and trust.
Automate Employee and Customer workflows via "DTM", where better outcomes mean:
….all the time caring for people and the planet: no travel, paper or wasted efforts.
Digitise - Automate - Optimise
Icon provides UK organisations with mission-critical business process technologies
- remove over 70% of admin costs!
Digital Maturity Model
Revenue growth, Covid-Safe assurance and better compliance - is your organisation ready?
Return on Investment (ROI) Model
Workflow productivity needs investment, but what's the payback?
We co-create own-brand solutions for clients, combining best innovative technologies to enable disruptive business models.
Automated personalisation & identity services within omni-channel documentation & distribution processes.
Enterprise solutions for integrated text, data, image and video within seamless customer journeys.
Consents, Contracts, Communications and Compliance reinvented for any process.
Enhance document and identity-centric customer communications - improve costs, engagement & productivity
iconuk works with clients to unlock step-change cost reductions and business benefits from their Enterprise Document, Content and Information Infrastructure. Seamlessly process workflows: integrate content from live and archive sources, create personalised multi-lingual documents and distribute multi-channel before capturing identity consents digitally. Cost-effective omni-channel engagement that users prefer.
Our innovative anytime-anywhere solutions for mobile and new channels improve operational efficiency, increase customer satisfaction, reduce risk and improve quality and compliance.
Enable digital transformation, 90% time reduction, dramatic effectiveness & NPS gains gives 10X-16X Return on Investment cases with payback within months. Key ways to secure payback:
engage more personally with prospects and customers
replace paper documents and rationalise workflows
consolidate systems, data silo's, workstreams and production
reduce fraud with assured identity technologies
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Great Customer Experience and Productivity needs the right combination of technologies, typically Cloud-based (private, shared or on-prem hybrid) with single views of truth. These Digital Transformation keys enable new people and process possibilities in any workflow. Each of our Customer First client-unique solutions leverages expert consulting, best-of-breed software platforms and implementation experience.
Investing in better relationships drives loyalty, longevity and share of wallet.
We help overcome document-centric transaction friction so you can engage customers and partners better. Improve NPS, AML, KYC, GDPR, ROI or any other "TLA" process metric. Envision and create the bigger picture.
Solutions for Workflow Automation, Customer Communications Management ("CCM"), Content ("CMS") integration, e-Signing, Identity processing and more, support engaging customers, building relationships, acquiring consent and producing communications for every channel.
Accreditation & Memberships include:
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