Knowledge workers can spend huge amounts of time searching for content or manually integrating it into existing processes. With “COPiX”, icon now offers a market leading content integration solution to complement icon’s document creation and output management solutions. COPiX is a Content Service Platform for almost all sizes of enterprise information integration. The large number of connectors and easy to use software means that most organisations can reduce their data integration issues from months to days.
According to a study of the IT consulting firm IDC, the overwhelming majority of executives confirm that the quick and easy access to information is an essential basis for optimal decisions. However, this information is usually distributed in different departments or in individual IT systems - and is difficult or impossible for the core correspondence systems to integrate with. If systems could allow the integrated provision of all information, the productivity of Customer Service Centres will be increased by an average of 30%.
The icon/COPiX content service platform is a holistic, enterprise-wide integration framework toolset for information and content. Mission-critical content is made available where right where and when it is needed to the authorised employees, applications and business processes.
To assist this rapidly growing area, icon Systemhaus has established a new division and recruited Roger Illing to lead this. Previously, he spent several years Managing Director of Software AG Germany GmbH and Executive Vice President for the worldwide distribution of the Braintribe products.
This new suite of capabilities means we can offer our customers even more tailored solutions from a single source and the creation of customer correspondence with an informed 360-degree view of the underlying data and business processes. The rapid integration of all existing organizational information, whether in live or archive systems, is now possible without the historical cost and time implications of such projects.