According to a study carried out by the IT consulting company IDC, the overwhelming majority of executive officers think that quick and easy access to information is a prerequisite for optimising decision-taking processes, while saving time, nerves and helping avoid duplication within a company. However, information is mostly distributed within individual departments, or in individual IT systems silos, and can hardly be used by correspondence systems, or not at all. The integrated provision of all pieces of information enables customer service centres to increase productivity by 30% on average.
Meanwhile icon has recently added to its product portfolio: “COPiX”, the Content Platform in Excellence service integration suite. The platform provides holistic, enterprise-wide integration and availability of all information and content. COPiX makes available any business critical content precisely where it is needed: with the employees, applications and business processes at the point of use. Customers will be able to get a 360-degree in-depth view of their data whether in archive or live systems, together with underlying business processes for generating customer correspondence, and the ability to rapidly integrate all sources of information available in the organisation.
COPiX is available in the UK through Icon UK from October 2012.