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Industry and Business News


Are your HR processes starting to feel a little dated, inefficient and in need of a better way of getting things done? eSignature solutions can enable HR to be fast and responsive with a significantly increased degree of confidence in legal, regulatory and internal compliance.

Your legacy customer communications management systems are tried, tested and proven repeatedly; in fact, for most organisations they are the reliable ‘workhorse’ for delivering customer services. The value of a proven system cannot be denied, but as time, technology, and customer attitudes shift, how long will it be before your legacy system becomes a hindrance?

This week, Future Leaders of the London Insurance Market participated in our for-fun forgery competition whilst considering the potential for biometric e-signature solutions in various aspects of processes involved in the London Markets. Fledgling forgers (otherwise known as ‘market professionals’) tried to beat our biometric signature recognition system. How did they do?

Possibly the most concerning piece of information to come from the recent ABI (Association of British Insurers) Motor Conference 2016 is that people in the UK are 26 times more likely to make a claim for whiplash than their French cousins over the Channel. Are our necks 26 times weaker? Is there some physical defect in us Brits? We may have "stiff upper lips" but it would appear that we have very fragile necks!

Identity fraud is older than the Insurance industry, so how can modern technology solve issues that are centuries old without alienating users or requiring police state security measures?

Perhaps the most important part of selecting an eSignature solution for your organisation is understanding exactly what an eSignature is – and is not - across the many differing types.

What is today's biggest challenge for businesses? We think it's customer retention. Whilst there are likely to be many competing views on this, it is hard to deny that consumers are swamped by choice in almost every market - from high street fashion through to financial services. This means increased competition for you, making it tougher to find new customers and on the flipside, it also means that your customer loyalty needs to be strong enough to resist the efforts of your competitors.

The unfortunate reality of digital transformation is that the commercial implications of driving change can be vast but only if the right drivers and architectural cornerstones are identified. Why is it that IT Departments ignore the biggest source of systems ROI and customer engagement right under their noses? It’s partially because the costs of the constituent systems are fragmented, not measured end-to-end and often not held by IT, with increasing use of cloud services by user departments. What can be done?  

Admittedly, much European focus recently has been on Brexit, so it’s no real surprise that there have been some substantial regulations and developments from within the European Union that have slipped under the radar. One such regulation that you might never have come across is the eIDAS regulation. Read more to find out how you can make the most of this obscure regulation.

Industries which face strict regulation regarding how they communicate with their customers often have a dilemma: how do they communicate in a warm, friendly and personal manner whilst still meeting the regulatory requirements of the information they’re providing? The Icon Suite can help.


Product and Company News


We are pleased to announce that Icon UK have signed a 5 year exclusive distribution contract with Xyzmo Software GmbH.

SIGNificant software by xyzmo wins the 2011 global Signature Verification Competition for Online Skilled Forgery Detection.

According to a study carried out by the IT consulting company IDC, the overwhelming majority of executive officers think that quick and easy access to information is a prerequisite for optimising decision-taking processes, while saving time, nerves and helping avoid duplication within a company.

Knowledge workers can spend huge amounts of time searching for content or manually integrating it into existing processes. With “COPiX”, icon now offers a market leading content integration solution to complement icon’s document creation and output management solutions.

London based company, Icon UK, and Stuttgart based icon Systemhaus GmbH, the major provider of Customer Communications Management (“CCM”) solutions in the German market, today announced the availability and support of their icon Suite based solutions to the UK market.



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