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UK Government replaces traditional forms in JobCentres

 27th Oct 2014


The Department of Work and Pensions (DWP) is the biggest department in government with over 100,000 desktops. Contracts for 22,000 e-Signing stations for use in their Job Centre front offices have been placed with biometric e-signature solutions provider Xyzmo, via a Systems Integrator.


BBC News reports that The government is investing in a digital revamp of the UK's job centres.” 

The key points from the Report are reproduced below:


DWP JobCentre SignaturePad Signing-On



Electronic pads that recognise job seekers' signatures using biometric software will be installed at centres around the UK, along with PC workstations and free wi-fi. The computers operate on the government's network and share the same level of security against hacking and viruses.

The equipment has been tested at London Bridge Jobcentre. "We've moved away from customers coming in and standing in a queue waiting to be directed," said Baljeet Mahal, the branch's customer services manager. The Department for Work and Pensions, which runs the job centres, estimates that installing the computers will save £2m per year.

Business analyst John Oldroyd told the BBC that cyber-security was crucial for all new equipment. "Security is a high priority for every system we introduced."It's all protected by the Department for Work and Pensions network, there are several firewalls in place." He added that the signature pads had been designed to store data securely. "The signature pad is used in banks in central Europe," he said.

DWP flexible workstations

Job seekers can search for jobs, calculate benefits and update their CVs at the in-house computers.


"It uses biometric software, which measures how somebody writes their signature."It's not concerned so much with the image, but the way you write it - it's very consistent and individual to you like a fingerprint." The overall signature also has to correspond at least 80% with six sample signatures, which each individual job seeker has to provide the first time they use the device. "In terms of the signature data we store, we don't store images, we store data which builds up a signature profile," added Mr Oldroyd. "If anyone did hack in there's no way that could be turned back into a visible signature."


For the full report, click here 




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