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Systems of Engagement and the Future of Enterprise IT

 (796 KB)

There is a sea change in Enterprise IT that is upon large organisations. This is brought about by the convergence of four powerful technology trends, namely Mobility, Social Media, Big Data and Cloud. This, combined with increasing expectations of how companies should communicate with us, challenges such organisations to engage better. For this they need Systems of Engagement. But the integration with the Systems of Record that have evolved over the past 30 years will be far from straightforward. This White Paper desbribes these and explains the significance of this unstoppable trend.

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