This fast growing bank, one of the largest direct banks in Europe with over seven million customers, began to centralise its customer correspondence output management in 2005.
The overriding issue was the reliance on a Word-based system that could not optimise the required document creation, nor could they allow centralised printing, nor be connected to the automated or central dispatch. The contents and the layout of the correspondence were often inconsistent.
The maintenance of the system had become very difficult, time-consuming and costly because of the reliance on Office for template updates.
Thus the bank needed to acquire a centralised solution for document composition and formatting, one which could also supply the central post-processing system with an AFP-data stream and relevant suitable indices.
The icon solution
icon Suite was selected as the solution and initially introduced to administer the central repository. The initial implementation to support the batch system for correspondence clerks (browser based) went live in 2006 managing the first documents.
Since that time, many of the client’s bank systems have been brought into the icon Suite solution embracing interactive processes as well as single, non-interactive document production.
The icon Suite solution is supported by a frontend browser, with backend JBOSS, Red Hat Linux, Oracle DB and Windows Server.
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