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Customer-Centric Communications

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Uses

icon software can be used by almost any organisation that has multi-channel communications and information management challenges. But it is for those with high volume, complex and multi-brand requirements that it comes into a class of one. With the icon solution all three output models in common use are covered, some examples of which are:

  1. On Demand


      On-Demand Mobile

     

      Self-Serve at Home

     

      Self-Service Kiosks

  2. Interactive


      Contact Centres

     

      In-Person Mobile

     

      Video Assist/Advisory

  3. Structured


      Batch Print

     

      Volume E-Mail

     

      Mass e-Communications

 

icon Suite is most helpful when an organization:

Example Uses

Online Portal... Email Service... Serial Letters...
for personalised creation of application forms for opening current accounts or loans to inform agents about changes in their clients' insurance processes e.g. information about capital changes, including local & central printer auto-optimisation
Single... Field Sales... On-Demand...
documents creation with free text, e.g. for managing customer complaints mobile information capture and in-situ correspondence analysis and documentation of assets status by clients or counsellors
Correspondence... Call Centre... Personalised...
system for credit business or personal service, including approval, changes, cancellation, claims, etc. clients interactions, details capture and output eg client policy updates & reporting offers and applications creation with social media feeds, instant printing and/or archiving

 

There are too many uses to mention, with more being found every month. Ask us for how our technologies can assist your organisation.

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