Balance Customer Acquisition, Service & Fraud Control in High Value Complex Services

Fraud Control in Complex Services - THIS PAGE IS BEING EDITED AND IS TO BE UPDATED SHORTLY

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The summary provides some detail as to the types of risk to expect, mitigation approaches and a costed/weighted risk matrix. The risks range from catastrophic failure through data errors and the inability to make changes in a timely fashion. Accurately predicting the total exposure is a ‘best informed guess’ exercise and so has a broad probable range. The weighted exposure includes the estimated probability of the event happening during the next five years and gives a risk-adjusted perspective.

This template is based on customer experiences but is shared on the basis that each organisation will customise the numbers to fit their own circumstances.

For such customisation, we offer additional support in a range of ways such as health checks and supporting spreadsheets with underlying assumptions. 

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