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Customer-Centric Communications

Balance Customer Acquisition, Service & Fraud Control in High Value Complex Services


INBOUND LINK COMING FROM: Transform your and your Customer’s regulated Documents experience - Ask How...

Icon has created a MasterClass video series, in conjunction with the Telegraph media group,  focused on the challenge of balancing customer acquisition, service and fraud management in high-value complex services. We discuss problems, solution functionalities and platforms, overcoming challenges, the internal dialogue and ROI. This page helps you to plan how best to explore the topic further.

In the Series, Chris Jones, Icon's Managing Director, stresses that when considering improvements to combat fraud or support digital business, there should always be a clear sight of the impact of any change on all other organisational processes and client implications on an end-to-end basis. This touches many functions and processes - often needing flexibility in the order undertaken and content displayed. 

L2 Fast-tracking v6

When organisations use Smart Meetings technologies within End-to-end processes, the difference experienced can be huge:

 - Customer satisfaction and operational efficiency gains of 10x

 - Scaling-up of platform-enabled volumes 

 - Reducing fraud to easily manageable levels.


What Next?

1. Video Sessions: If you have not yet seen the Series, click here                       Icon UK_Masterclass_Intro.png

2. Tools: Free tools to assist internal dialogue:Priorities Survey icon

a) Take the 5-minute Improvement Priorities Survey  

    (see how your digital priorities assessment compares with the market) 
     Click here to start the survey                                       


b) Why not try a Digital Maturity Matrix (DMM) assessment? Digital Maturity Model - Pyramid.png

     (see where you currently sit relative to your peers)                                                                                         
     Click here to complete the DMM assessment


c) ROI CalculatorCalculator.png

Use this simplified ROI Calculator to see if your organisation would benefit from using Smart Meetings. It gives an idea of how long implementing Smart Meetings will take to pay back.
Business case? Enter your data into this free ROI assessment calculator.




3. More: To Read More of the background, see associated links here 


To access the tools or documents, please complete your details below:


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