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Customer-Centric Communications

Fraud Masterclass Summary

L2 Fast-tracking v6

In relation to this Series, focused on Balancing Customer Acquisition, Service and Fraud Management in High-Value Complex Services, we have discussed problems, solution functionalities and platforms, overcoming challenges, the internal dialogue and ROI.


It has been stressed that when considering improvements to deal with fraud or any other aspect of a digitally supported business, that there should always be a clear sight of the impact of any change on other organisational processes and client implications on an End-to-End basis.





The upside potential is transformational. Not doing so risks the organisation's reputation and customer loyalty.

The 3 most important summary takeaways are:

  1. Buy configurable platforms, don’t Build
  2. Engage specialist providers (with a range of flexible tools and broad hands-on experience)
  3. Rehumanise the ‘Suitability to Service’ processes – enabling both top-line Revenue creation & bottom-line Fraud avoidance.


When organisations do, the difference experienced is huge: -


Thanks for watching this Business Masterclass with Icon UK. Should you have any queries about how to realise your business potential using advanced document and identity management solutions, please get in touch at www.icon-uk.net/contact.html


How can I learn more?

Firstly, there’s lots of more reference and educational materials available on this page and Icon’s website.

Secondly, using the learnings from this MasterClass Series, consider what an ideal ‘to-be’ world would look and feel like for your organisation.

Thirdly, test out some free tools to assist internal dialogue:DMM - 5 Levels graphic

A. See how your digital priorities assessment compares with the market

Take the 5-minute Priorities Survey     





B. Digital Maturity Model - Pyramid.pngWhy not try a Digital Maturity Matrix assessment to see where you currently sit relative to your peers.

Click here to complete the DMM assessment




Calculator.pngC. Use this simplified ROI calculator to see if your organisation would benefit from using smart meetings. It will give you an idea of how long implementing smart meetings will take to pay back.

To see if there could be a business case, enter your data into this free ROI assessment calculator.


Lastly, contact specialist external expertise to assist your re-creation journey. There are several good entities in the market.

At Icon we:

For more in-depth help, Contact Icon.


Read More:



1. The Law Commission’s review of the Electronic Execution of Documents

2. ……..

3.  ……


Contact Us

 - To find out how you compare with other organisations in tackling fraud and the causes of it

- … or for anything else. CONTACT



Free ROI assessment

Why not try this simplified ROI calculator to see if your organisation would benefit from using smart meetings?

It only takes a few minutes to complete and will give you an idea how long implementing smart meetings will take to pay back.

Industry and Business News

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Product and Company News

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