In every organisation there is a balance that must be struck between client user experience, transacting business and fraud. And because fraud is, quite rightly, a key concern some onerous and long-winded manual processes have been introduced into business for key activities such as onboarding and contract completion.
However demanding customers have even greater expectations, choice, convenience, speed and security and if you’re not responding to these demands you can expect to lose business to your competitors that are.
Typical sales goals are therefore unsurprisingly focussed around: -
There are affordable tools available now that can assist you to reach these goals without compromising security. It is not uncommon to very quickly see like for like improvements of the following magnitude: -
In short, you can now transact more business, more quickly and more securely without increasing headcount.
Looking at just one example, the typical timeline in a regulated transaction. You may recognise the steps below which typically mean a four to eight-week cycle.
You can then see that using our tools timelines can be considerably shortened the time-line, without cutting any corners or leaving exposure to fraud.
This delivers more than the immediate saving in time.
As a first step to seeing if you could benefit try plugging your numbers into this simple Return on Investment calculator.
A modest investment in further analysis and possibly also supporting technology could both minimise the potential for fraud and improve the customer user experience. These blog posts and related pages explain how to achieve this and the options available:
Alternatively, if you are ready, contact us to discuss further. Working with you to answer your most pressing digital improvement questions and running through a simple return on investment matrix will enable us to see if you positioned to take advantage of these technologies and if there is a financial case for investment.
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