icon uk logo

Transforming 

Customer-Centric Communications

Improvement Priorities Survey

The move from a mix of digital and paper processes to fully optiimised end-to-end seamless digital interactions across every electronic channel is huge. Like 'eating an elephant', something best done in digestible bites. Be careful not to get indigestion, but equally be ambitious enough to make a real noticable difference.

Do you know what you want to achieve and how your digital transformation priorities compare with the market?

- If "Yes", then please check out our other tools, but if "No", then consider this introductory survey .

What does “productivity increase” mean for your organisation?

Most would accept it is a measure of how much “output” a worker produces and therein lies the challenge. For the blue-collar roles, it is measured in physical items produced, in the service industry productivity is measured in terms of increased sales, conversion rates, revenue per customer and clients managed, where multiple other factors may influence results. Therefore, for the services sector, it is more about comparing each worker (or teams) against an average of similar peers, rather than absolute metrics. But how does an organisation know if its compliance efforts are 'productive' or not. Or whether there is too much or not enough?

What do you think will increase productivity?

Efficiency metrics look at each task required to achieve an output and how well each task is performed. However its no good having the fastest dial-up in the 5G era, so one must examine overall effectiveness as well. Combined these enable insights that suggest improvements such as whether tasks could be made more efficient or removed altogether. 

When designing Improvement Projects, it is important to ensure that the scope is correctly defined in a manner that maximises effectiveness not just efficiency, perhaps with eliminating some scope due to technical approaches that fully automate repetitive steps.

This entry level survey introduces the subject and may give food for thought. Our consultants can assist further.

 

How would you order the tasks below for dealing with customers or clients?

Put the one that is least good currently (e.g. consumes the most time, or takes the longest to complete, or inconveniences customers the most) at the top, with the second "worse" next, etc. through to "best" at the bottom :


 

Productivity & efficiency survey

0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.
0 No room for improvement <-> 9 has the maximum opportunity for improvement.

Need an alternative summary for this - it's not a DMM!

blah.......

 

 

 

 

CONTACT US

Industry and Business News

arrow Electronic Execution of Documents - Law Commission Report Summary
arrow Advisors - want extra profits? Well, the £64,000 question is...
arrow Driving home for Christmas... Or not.
arrow The three R's of documentation technology
arrow ASF Users - Enterprise Architects & IT Management
More...

Product and Company News

arrow SuiteBox integrates with XPLAN .
arrow Icon UK brings superior SaaS solution, SuiteBox, to the UK market
arrow Bridging the gap between Paper and Digital - Wacom Clipboard e-Gov event
arrow IBM Announces End of Support for ASF - meet DOPiX
arrow Icon presents z-led Enterprise CCM at GSE UK 2015
More...

 

Accreditation & Memberships:
tech uk logo cropped CCS Supplier IBM SAP aiim Biometrics Institute transparentCyber Exchange Member

Connect with IconUK

         

     iconUKon Google+

 Sectors
About Iconuk
Contact Us

+44 (0)203 150 1081

    Please click above to request a callback

© icon uk Ltd 2019           Terms & Conditions | Privacy Policy | Site Map | Contact Us | Careers | Site Usability

Powered by Intergage