The move from a mix of digital and paper processes to fully optiimised end-to-end seamless digital interactions across every electronic channel is huge. Like 'eating an elephant', something best done in digestible bites. Be careful not to get indigestion, but equally be ambitious enough to make a real noticable difference.
Do you know what you want to achieve and how your digital transformation priorities compare with the market?
- If "Yes", then please check out our other tools, but if "No", then consider this introductory survey .
Most would accept it is a measure of how much “output” a worker produces and therein lies the challenge. For the blue-collar roles, it is measured in physical items produced, in the service industry productivity is measured in terms of increased sales, conversion rates, revenue per customer and clients managed, where multiple other factors may influence results. Therefore, for the services sector, it is more about comparing each worker (or teams) against an average of similar peers, rather than absolute metrics. But how does an organisation know if its compliance efforts are 'productive' or not. Or whether there is too much or not enough?
What do you think will increase productivity?
Efficiency metrics look at each task required to achieve an output and how well each task is performed. However its no good having the fastest dial-up in the 5G era, so one must examine overall effectiveness as well. Combined these enable insights that suggest improvements such as whether tasks could be made more efficient or removed altogether.
When designing Improvement Projects, it is important to ensure that the scope is correctly defined in a manner that maximises effectiveness not just efficiency, perhaps with eliminating some scope due to technical approaches that fully automate repetitive steps.
This entry level survey introduces the subject and may give food for thought. Our consultants can assist further.
Put the one that is least good currently (e.g. consumes the most time, or takes the longest to complete, or inconveniences customers the most) at the top, with the second "worse" next, etc. through to "best" at the bottom :
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