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Customer-Centric Communications

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Compliant? No problem.

Improve Compliance FasterCompliance and audit functions spend much of their time demanding evidence from workers that processes are being carried in the way proscribed by company policy, regulatory requirements and quality standards.

Wouldn't it be better if best practice was enshrined in the tools and processes that staff use to carry out their jobs and support the immediate collation of an audit trail?

iconuk's tools and services are just such an advance, helping to ensure compliance in the area of customer and third party communications. They do this by providing a number of capabilities:

  • approved compliant text blocks for use within templates that allow as much flexibility and personalisation as the user is approved for
  • centralised access to all customer and third-party communication
  • enforcement of business rules and sign-off of content (including the provision of intelligent editors to support this)
  • audit trail of all communications with a given customer
  • end-to-end view of customer case histories
  • roll-out of policy changes across the whole organisation in a structured way
  • management of consistency across different channels and device types
  • reduction in human errors.

iconuk's solutions and services provide powerful, comprehensive yet flexible support to any compliance function. With constantly changing policies, standards and internal systems, these capabilities will help  your business to safeguard against costly errors or failures.

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