icon uk logo

Digital Transformations to 

Eliminate Your Process Frictions

Take the one minute tours Take the one minute tour e-Signing Play Video recommend to a friend Connect with us on Linkedin Connect on LinkedIn

 

Call +44 (0)203 823 6535


or click here to arrange a callback

Fraud Risk - Digital Maturity Assessment

 

Using a Maturity Model is a good starting point to assess your own organisation's digital maturity, particularly when contemplating a process change or technology project. It provides an idea of how you might be doing against your peers and insights into where improvements might be made.

We provide a portfolio of Digital Maturity Models that form a complementary set, ranging in level of detail and topic focus. This includes models to assess overall busines health and maturity in critical  Sales/Growth/Revenue acquisition processes, Efficiency/Productivity/Operations processes and Fruad/Risk/Compliance processes. This page describes the latter.   

Our standard’s based Digital Digital Maturity Model - Pyramid.pngMaturity Model examines fraud management and control within organisational documented workflows in an online context.

It focuses on higher value and more complex customer-facing processes.

In our experience the most common risk areas here are:

The threat from each of these will be understood to different degrees across any one organisation. Having the tools to enable internal discussions helps to upskill the whole team.  

 

Why should you perform the assessment?

If your organization is not identifying and tackling its fraud costs, it is vulnerable to competitors who lower their costs by doing so.

 

What type of information helps?

High volume, low-value transactions typically are subjected to a lot of management attention, so are often better optimised than the more complex lower volume, high-value transactions are undertaken. That's why we start with the latter.

This is a multi-layered approach. 

The first step is a simple consideration of digital maturity factors across the organisation. This is initially shown as a radar diagram:

Maturity Matrix Example of results

 

Secondly, upon request, we can engage in a rapid assessment of digital maturity at the next level of granularity. The output often shows that organisations have functional and process areas operating at different levels of maturity. This can be a cause of project overspend or project failure if not correctly addressed in design and roll-out.

Digital Maturity Model - Complex Customer Workflows

 

Thirdly, clients may request a more detailed assessment to be undertaken. This is a bespoke assessment, using some of our standard tools, against an agreed scope of assessment.  

 

Digital Maturity Matrix Survey

Getting started is easy…

We'll start with the first assessment type. Consider the questions below.

Thinking about how your organisation handles data, documentation, identity and authentication in its sales and service processes with new and existing clients, assess your view of your organisation’s digital maturity by entering a rating for each area on the scale below from 0-5.

Move the slider to the desired number. Then check you're happy with it against the brief explanation of each scale rating available just below the middle of each slider.

Once all are complete, click Send to obtain the results. Easy!


 

Fraud Risk - Digital Maturity Matrix Assessment

 

To discuss this or anything else: CONTACT US

Product and Company News

arrow Report highlights critical importance of Digital Signatures
arrow Ambienta acquires 70% stake in Namirial
arrow COVID-19 Response: Helping remote workers to get documents signed
arrow Lifecycle Interaction Platform - Crisis Response (LIP-CRS)
arrow Balancing Fraud Management with Customer Experience in High-Value, Complex Service Workflows 
More...

 

Accreditation & Memberships include:
tech uk logo croppedCCS SupplierIBMMicrosoft PartneraiimBiometrics Institute transparentCyber Exchange Member TVCC-Member-logo-2017.png

Connect with IconUK

         

     iconUKon Google+

 Sectors
About Iconuk
Contact Us

+44 (0)203 823 6535

   Please click above to request a callback

© Icon UK Ltd 2024           Terms & Conditions | Privacy Policy | Site Map | Contact Us | Careers | Site Usability

Powered by Intergage