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Customer-Centric Communications

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iconuk solves documents being a barrier to great customer experience

We co-create transformative solutions combining the best innovative technologies to enable disruptive business models. Enterprise solutions for integrated text, data, image and video within seamless customer journeys. Consents, Contracts, Communications and Compliance reinvented. Automated personalisation & identity services within omni-channel documentation & distribution processes.  

Enhance document and identity-centric customer communications - improve costs, engagement & productivity

iconuk works with clients to unlock step-change cost reductions and business benefits from their Enterprise Document Management Infrastructure. Electronically capture and verify handwritten signatures, seamlessly process workflows, integrate content from live and archive sources, create personalised multi-lingual documents, and output on a multi-channel basis with ease. Cost-effective omni-channel engagement as recipients prefer.  

Our innovative document management solutions ­ which support mobile devices and new channels ­ improve operational efficiency, increase customer satisfaction, reduce risk and improve quality and compliance.

Enable digital transformation, 90% time reduction, dramatic effectiveness jumps and 16X Return on Investment cases with payback within months. Key ways of securing payback include:

  • replace paper documents and rationalise workflows
  • enhance content creation and leverage existing data better
  • consolidate systems, print-streams and production
  • engage more personally with prospects and customers
  • reduce fraud with assured identity from handwritten signatures
  • enable business productivity, reduce IT dependencies.

Short on time? See the One Minute Video Summaries

 How to Capture a Handwritten Digital Signature:           

 e-Signing Play VideoRemove the Number One cause of paper in your processes: Capture handwritten signatures digitally. No more need to fax, print, mail, scan and store paper!  Watch the video.  


Enterprise Document Creation and Output Management:  

This non-technical animation explains Take the 60 second tourlarge scale document management functionality issues & answers 'Why might you invest in Customer Communications Management ("CCM") software?

New_stickerDOPiX ARK (ASF Replacement Kit)

The DOPiX ARK replaces IBM's ASF batch and online document creation and output software for z/OS.              Read more >

Relationship-led Documentation 

Great Customer Experience consistently delivered and market out-performing Productivity starts with the right technology. This can dramatically change people and process choices. We understand what achieving Digital Transformation takes. Each client’s bespoke implementation leverages expert consulting with proven best-of-breed software platforms and implementation experience. Whether your concern is NPS, AML, KYC, GDPR, ROI or other "TLA" considerations within your Customer processes, we’ve got it covered.  

Customer Communications Management ("CCM"), Content Management Systems ("CMS") integration, e-Signing, identity processing and video-rich software support the mission critical applications producing electronic and print communications for every channel. Explore the future for your Omni-channel Document Infrastructure aspirations with iconuk ; products include:

Handwritten Digital Signature Capture, Biometric Identity Verification and Workflow Control:


Handwritten Signature Capturing (Forensically identifiable) 19

Handwritten Signature Capture

Forensically identifiable signatures with signature-pads, tablet-PCs, slate-PCs, iPad and Android-tablets.

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Signature Verification

Signature Verification 

Is the signature consistent with existing signature samples? Real-Time or Offline Biometric Authorisation.

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Control all steps in the signing process 2

Control Signing Processes 

Predefine signature fields, fill in form fields, handle attachments, textual and handwritten additions, and more.

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Fully Secured Document

Protect Document Integrity 

Secure the content. Digital signature of the document with embedding of encrypted signature and data. 

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Customer Communications Management with Content & Document Creation, Integration and Omni-Channel Output:

Content Integration

Content Integration

A powerful, fast and inexpensive content integration and information management solution to extract most value from existing investments.

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document template design

Document Template Design

Enable powerful repurposing of existing content. Populate or build re-usable templates with a common repository and flexible connectors.

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document creation

Document Creation

Non-IT staff from Call Centres to Field Sales create electronic or paper communications with the same system and templates.

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output management

Output & Archive

Multi-Media Publication composition for all output types. Distribution control across all channels from smartphone to letter.

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Still on Legacy Systems?

We know that change can be hard for many organisations, which is why we have assembed a powerful range of capabilities to make life easier. If you run high volume or complex document systems and want to modernise without the traditional pains, speak with us.

One example is ASF, IBM's ex-flagship mainframe-based documented communications software. Icon uniquely has the only binary compatible software to replace ASF. That means no rewriting decades of tightly bound business logic, no extensive testing and no more expensive legacy. Explore our ASF solution:

For other system types, whether that's Pitney Bowes, Exstream, Thunderhead, Microsoft or Isis Papyrus and many more, contact us for a free Health Check.


DOPiX, the IBM ASF Replacement Kit. DOPiX replaces IBM's ASF batch and online document creation & output software for z/OS.


Industry and Business News

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arrow The three R's of documentation technology
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Product and Company News

arrow SuiteBox integrates with XPLAN .
arrow Icon UK brings superior SaaS solution, SuiteBox, to the UK market
arrow Bridging the gap between Paper and Digital - Wacom Clipboard e-Gov event
arrow IBM Announces End of Support for ASF - meet DOPiX
arrow Icon presents z-led Enterprise CCM at GSE UK 2015


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