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Customer-Centric Communications

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DIGITALLY MATURE COMPANIES GROW FASTER THAN THEIR PEERS

Digitally mature means Agile, Efficient/Effective and continuous Learning/Improvement. For office work, this translates to being able to conduct business anytime, anywhere without paper or in-person meeting requirements.

Outcomes mean:

….all the time caring for people and the planet: no travel, paper or wasted effort.

L1 Fast-tracking-Main Stages v6

   Icon provides UK organisations with mission-critical business process technologies - remove over 70% of admin costs!


Covid-Safe health assurance, revenue growth and better compliance - is your organisation ready? Start with a Digital Maturity Assessment

Digital Maturity Assessment

 

iconuk solves documents being a barrier to great customer experience

We co-create transformative solutions combining best innovative technologies to enable disruptive business models. Enterprise solutions for integrated text, data, image and video within seamless customer journeys. Automated personalisation & identity services within omni-channel documentation & distribution processes.  
Consents, Contracts, Communications and Compliance reinvented.

Enhance document and identity-centric customer communications - improve costs, engagement & productivity

iconuk works with clients to unlock step-change cost reductions and business benefits from their Enterprise Document Management Infrastructure. Electronically capture and verify handwritten signatures, seamlessly process workflows, integrate content from live and archive sources, create personalised multi-lingual documents, and output on a multi-channel basis with ease. Cost-effective omni-channel engagement as recipients prefer.  

Our innovative document management solutions ­ which support mobile devices and new channels ­ improve operational efficiency, increase customer satisfaction, reduce risk and improve quality and compliance.

Enable digital transformation, 90% time reduction, dramatic effectiveness jumps and 16X Return on Investment cases with payback within months. Key ways of securing payback include:

  • replace paper documents and rationalise workflows
  • enhance content creation and leverage existing data better
  • consolidate systems, print-streams and production
  • engage more personally with prospects and customers
  • reduce fraud with assured identity technologies
  • enable business productivity, reduce IT dependencies.

Covid-Safe assurance, revenue growth and better compliance - is your organisation ready?
Use our Digital Maturity Assessment for next focus:

Short on time? See the One Minute Video Summaries

 How to Capture a Handwritten Digital Signature:           

 e-Signing Play VideoRemove the Number One cause of paper in your processes: Capture handwritten signatures digitally. No more need to fax, print, mail, scan and store paper!  Watch the video.  

 

Enterprise Document Creation and Output Management:  

This non-technical animation explains Take the 60 second tourlarge scale document management functionality issues & answers 'Why might you invest in Customer Communications Management ("CCM") software?

New_stickerDOPiX ARK (ASF Replacement Kit)

The DOPiX ARK replaces IBM's ASF batch and online document creation and output software for z/OS.              Read more >


Relationship-led Documentation 

Great Customer Experience consistently delivered and market out-performing Productivity starts with the right technology. This dramatically changes people and process choices. We understand what achieving Digital Transformation takes. Each client’s bespoke implementation leverages expert consulting with proven best-of-breed software platforms and implementation experience. Whether your concern is NPS, AML, KYC, GDPR, ROI or other "TLA" considerations within your Customer processes, we’ve got it covered.  

Customer Communications Management ("CCM"), Content Management Systems ("CMS") integration, e-Signing, identity processing and automation software support mission critical applications producing and processing digital and print communications for every channel. Explore omni-channel engagement and information Infrastructure aspirations with iconuk. Products include:

Handwritten Digital Signature Capture, Biometric Identity Verification and Workflow Control:

 

Handwritten Signature Capturing (Forensically identifiable) 19

Handwritten Signature Capture

Forensically identifiable signatures with signature-pads, tablet-PCs, slate-PCs, iPad and Android-tablets.

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Signature Verification

Signature Verification 

Is the signature consistent with existing signature samples? Real-Time or Offline Biometric Authorisation.

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Control all steps in the signing process 2

Control Signing Processes 

Predefine signature fields, fill in form fields, handle attachments, textual and handwritten additions, and more.

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Fully Secured Document

Protect Document Integrity 

Secure the content. Digital signature of the document with embedding of encrypted signature and data. 

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Customer Communications Management with Content & Document Creation, Integration and Omni-Channel Output:
 

Content Integration

Content Integration

A powerful, fast and inexpensive content integration and information management solution to extract most value from existing investments.

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document template design

Document Template Design

Enable powerful repurposing of existing content. Populate or build re-usable templates with a common repository and flexible connectors.

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document creation

Document Creation

Non-IT staff from Call Centres to Field Sales create electronic or paper communications with the same system and templates.

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output management

Output & Archive

Multi-Media Publication composition for all output types. Distribution control across all channels from smartphone to letter.

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These are only some of our extensive capabilities. Ask about others. 

Still on Legacy Systems

We know that change can be hard for many organisations, so we've assembled a powerful range of capabilities to help. If you run high volume or complex document systems and want to modernise without the typical pains, speak with us.

One example is ASF, IBM's ex-flagship mainframe-based document communications software. Icon uniquely has the only binary compatible software to replace ASF. That means no rewriting decades of tightly bound business logic, no extensive testing and no more expensive legacy. Explore our ASF solution:

For other types, including Pitney Bowes, Exstream, Isis Papyrus,  Thunderhead, Microsoft and more, contact us for a free Health Check.





IBM ASF EOS

DOPiX, the IBM ASF Replacement Kit. DOPiX replaces IBM's ASF batch and online document creation & output software for z/OS.

Working Remotely - Engage Better

These are only some of our extensive capabilities. Ask about others. 

Still on Legacy Systems

Change can be hard for many organisations, so we've assembled a powerful range of capabilities to help. IBM ASF EOS
Modernise high volume or complex document systems to omni-channel without the typical pains.  

One example is ASF, IBM's ex-flagship mainframe (z/OS) software for batch and online document creation & output. Icon uniquely has the only binary compatible software to replace ASF. That means no rewriting decades of tightly bound business logic, no extensive testing and no more expensive legacy. Explore our ASF solution.

For other types, including Pitney Bowes, Exstream, Isis Papyrus,  Thunderhead, Microsoft and more, contact us for a free Health Check.

Digital Maturity Model

Revenue growth, Covid-Safe assurance and better compliance - is your organisation ready?
Our workflow Digital Maturity Assessment helps avoid project over-reach; Test your next steps feasibility or digital transformation scope... 

DMM 5 Levels

Assess Your Maturity

Digital Maturity Model

Revenue growth, Covid-Safe assurance and better compliance - is your organisation ready?
Our workflow Digital Maturity Assessment helps avoid project over-reach; Test your next steps feasibility or digital transformation scope... 

DMM 5 Levels

Assess Your Maturity


87-of-companies

Industry and Business News

arrow Proposed EU Artificial Intelligence Regulation
arrow The Case for Digitised Conveyancing
arrow HM Land Registry to accept electronic Signatures
arrow Know the right QES-tion? .
arrow US CLOUD Act vs. EU GDPR - Summary & Issues
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Product and Company News

arrow Report highlights critical importance of Digital Signatures
arrow Ambienta acquires 70% stake in Namirial
arrow COVID-19 Response: Helping remote workers to get documents signed
arrow Lifecycle Interaction Platform - Crisis Response (LIP-CRS)
arrow Balancing Fraud Management with Customer Experience in High-Value, Complex Service Workflows 
More...

 

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