Non-IT staff, from Call Centre Agents to Field Sales Consultants, can create electronic or paper communications with the same system and templates. Consistency is greatly enhanced using an object oriented template architecture and reusable elements.
Uses are diverse and examples include the creation of:
Documents need to comply with various business, legal and compliance requirements. At the heart of the Icon-Suite is a core of modules that allow users to interactively create documents with just the right amount of corporate control whilst interfacing to your line of business applications, thus enabling the creation of high volumes of output very efficiently:
The document creation modules are:
icon/Dialog is the WYSIWYG text editor for interactive and background document generation, based on existing customer data. Icon/Dialog has MS Word like functionality covering almost 90% of typical uses, yet with a far more efficient systems overhead.
It can be launched as fat, web or thin client technology. The former can be desktop PC, Notebook, or Laptop. The web client uses a Java Applet and the thin client can be directly embedded in Java based business applications. It has communication modules for all typical IT platforms including TCP/IP, HTTP, MQ, CICS, IMS, etc.
icon/Designer allows the administration and processing of forms. A form is the page-wise approach to document composition (without text flowing to the following page).
Input fields in forms can be entered in user mode. Interactive forms support the integration of existing data sources to content enhancements.
icon/Desktop enables the integration of archived documents into customer correspondence using drag and drop, whether just a selection or the whole document. Thus it bridges the live and archive systems without any media discontinuity (too often seen elsewhere with manual interventions or user ‘print and collate’). The new document with attachments can be sent by email or other electronic means, or even printed. All can be archived using metadata to avoid double storage and save memory.
Documents may be as varied as those created by Word or icon Suite, PowerPoint presentations or graphical images within documents. The attached pages can be sorted or manipulated, i.e. whitening, blackening and elevating areas, or typing notes/annotations added. It is efficiency booster for almost every employee.
Read the Outgoing Mail Example
icon/TextOptimizer is used for quality management during the administration of individual text while producing a document.
icon/TextOptimizer pays attention to Corporate Wording and checks contents for compliance to policy or standards in terms of factors such as word length, sentence length, choice of words and comprehensibility.
icon/Mobile is a decentralized version of Icon Suite, without the need for a central database connection. The Repository and Document Databases are included, enabling offline use. These are easily synchronised with the central databases once the user has the opportunity to do so, and maintenance can be done all at once.
icon/Mobile is ideal for use by field staff members, maintenance engineers or other mobile workers.
Having created documents the Icon-Suite offers a significant range of output formats.
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